Elegant Jewels
FAQ
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Frequently Asked Questions
When shopping for rings online, you can find your ring size by using a printable ring size chart or by measuring the inside diameter of a well-fitting ring you already own. We also offer a handy ring size guide on our website to assist you in finding the perfect fit.
Our jewelry is crafted from a variety of materials, including 925 sterling silver, 14k and 18k gold, platinum, and high-quality gemstones. We also offer detailed product descriptions that specify the materials used for each item, allowing you to make an informed choice.
Proper jewelry care is essential. We recommend cleaning your jewelry with a soft, lint-free cloth and mild soapy water. Avoid exposing your jewelry to harsh chemicals or extreme temperatures. Additionally, store your jewelry in a cool, dry place and consider using jewelry boxes or pouches to prevent scratching and tangling.
We understand that sometimes purchases may need to be returned or exchanged. Our return and exchange policy allows you to return unworn and undamaged items within 30 days of receiving your order. Please review our detailed return policy on our website for more information on the process and any exceptions
Yes, we offer customization options for many of our jewelry pieces. You can personalize items with engraving, choose specific gemstones, or even work with our designers to create a unique custom piece. Contact our customer support team for more information on customization and personalization services